Question 1

How long does it take to receive my ordered product?

Accepted Answer

The delivery time for your ordered product may vary and depends on several factors. Here are some important points to keep in mind:
1. Order volume : The number of orders that need to be processed before yours affects the delivery time. Delays may occur if several orders are received at the same time.
2. Production time : Production time varies depending on the complexity and size of the product ordered. Some products require more time to print and post-process than others.
3. Material availability : In rare cases, delays may occur if the printing material you require is temporarily out of stock. However, we always endeavour to maintain sufficient stocks.
Average delivery times:
 • Typically : Most orders are produced and shipped within 2 business days.
 • In case of high order volume : Delays of up to 7 additional working days may occur.
We always strive to process your order as quickly as possible and keep you updated on the status of your order. You will receive a shipping confirmation once your order has been dispatched.
Thank you for your understanding and patience!

Question 2

What is Swissprints?

Accepted Answer

Swissprints is an online shop for customized 3D printed products, including toys, decorations and gadgets, made from high-quality materials such as PLA and PETG.

Question 3

Do we offer warranties on our products?

Accepted Answer

Yes, we offer a warranty against manufacturing defects and damage during delivery. Please contact us at info@swissprints.net (info@swissprints.net)if you have a problem with your product.

Question 4

What is our return policy?

Accepted Answer

We accept returns within 14 days of receiving the order, provided the products are unused and in their original condition. Return shipping costs must be borne by the customer. Please contact us at info@swissprint.net to initiate a return.

Question 5

Can I change or cancel my order after submitting it?

Accepted Answer

Please contact us as soon as possible at info@swissprint.net to make any changes or cancellations. Changes or cancellations are only possible before production has started.

Question 6

What materials do we use for 3D printing?

Accepted Answer

We mainly use PLA and PETG for our 3D printed products. For more information about the materials, please visit our website(https://www.swissprints.net/services-2)

Question 7

How do I care for my 3D printed products?

Accepted Answer

Avoid extreme temperatures, direct sunlight and moisture. Clean the products with a soft cloth and mild detergent.

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